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Shipping policy

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You’ll receive another notification when your order has shipped.

During high-volume periods or product launches, processing times may be slightly extended.

Shipping Rates and Estimates

We currently ship from Canada using Purolator and UPS.
Shipping charges for your order will be calculated and displayed at checkout, based on your delivery region and package weight.

We offer free standard shipping within Canada on orders over $80 CAD (before taxes and discounts).

Delivery Times

Estimated delivery times vary by region:

  • Within Canada: 2–7 business days after dispatch

  • United States: 5–10 business days after dispatch

  • International: 10–21 business days after dispatch

Please note that delivery times are estimates and not guaranteed. Carriers may experience delays beyond our control.

Order Tracking

Once your order has shipped, you’ll receive a confirmation email with a tracking number. Tracking information may take up to 24 hours to update.

Duties, Taxes, and International Orders

All international orders may be subject to import duties, customs fees, and taxes imposed by the destination country.
These charges are the customer’s responsibility and are not included in the item price or shipping cost. We cannot control or predict these fees.

Wrong or Incomplete Addresses

Please double-check your shipping details at checkout. We are not responsible for delays or lost packages due to incorrect or incomplete addresses provided by the customer.

Lost or Damaged Packages

If your package arrives damaged or appears lost in transit, contact us at info@daphyt.com with your order number and any available tracking details. We’ll work with the carrier to resolve the issue as quickly as possible.

Order Changes and Cancellations

Once an order has been processed or shipped, it cannot be modified or cancelled. Please contact us immediately after placing your order if you need to make changes.

Questions

For any shipping-related questions or concerns, please reach out to info@daphyt.com .